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Frequently Asked Questions:

 
01) I want to sponsor a page for my grandfather. What do I do?

Read “How it works”, and then click on “My Tribute Page”.
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02) What information do I need to set up a memorial page for my grandfather?

You have to have a first name, and a last name. His occupation is optional. His place and date of birth, should be marked. If unknown, select unknown. The same goes for his place and date of death.
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03) Do you have to be Iranian to be remembered on this site?

No.
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04) Do I have to have a picture of the deceased?

No. It would certainly help you create a better memorial page, but a picture is not essential.
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05) What should be the format of the picture?

The picture should be in a .jpg format; not too large and not too small.
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06) Do I get a chance to see what the page I created look like?

Yes. Once you complete the five steps of creating a page, you may ‘review the page’ and make sure it appears the way you want it to appear.
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07) My cousin just passed away. Can I use this website to announce his passing?

Absolutely. We try to keep the recent deaths on the frontpage.
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08) Can I sponsor a page for someone I am not related to?

Yes.
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09) On the “Biography/Details” of the Deceased, can I type in Farsi?

You may type in Farsi, or in English. If you check the “Farsi” box, your keyboard turns into a Farsi keyboard and you may type in Farsi (Note: For Persian “P”, you need to press “M”).
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10) What are the keywords?

Keywords are the words associated with the deceased’s life that would help someone who is looking for the deceased to find him easier. The deceased’s hometown, the company he worked at, the name of his children, his hobbies, are examples of the keywords associated with the deceased.
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11) How much does it cost to sponsor a memorial page?

Please refer to the pricing list, on “How it works”.
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12) I finished creating the page. Now what?

You have three days to pay for the subscription. You may pay for the subscription that would run your page on this site for one year, by clicking on “Pay Subscription”, right after you finished the design of the page, or, you may choose to come back, using your email address and the password you received, and pay for the subscription within three days. Please remember, it may take up to 48 hours for us to approve your page.
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13) How do I pay for this service?

After you finish designing the page, you may pay for the subscription right away, or any time within the next three days. After we receive your page and your payment, we’ll review your page and if we find it proper, we’ll post your page to the site, within 48 hours.
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14) Can I pay for the service using a credit card?

Yes. You may pay by Paypal, or by using a credit card once you are on the Paypal page.
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15) I don’t know when my grandfather was born. What do I put for his “year of birth”?

You can select “unknown” as his year of birth.
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16) I do not have a picture of my grandmother. Can I create a page without a picture?

Select a template that is “Text only”. Then just click “next” when you are prompted to upload her picture.
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17) Can I fix a mistake after I created the page?

Yes. Just log into your account, using your email address and the password you received, and you may change the information about you (“My info”) or the information about the deceased (“Deceased Info”)
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18) What is the deal with the ‘guestbook’?

Along with your subscription, you receive a guestbook on your memorial page. The guestbook is open to the public to sign and make comments on. Once a comment is made on your guestbook, you’ll receive an email, notifying you of it. You may then log into your “Tribute page”, and approve ( and post) the comment, or deny it.
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19) Can I ever get suspended?

Yes. You are responsible for the content of your ‘memorial page’. If we notice an improper entry on your page – your description of the deceased, a picture, or comments posted on your guestbook, approved by you- we will suspend your page.
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20) How many comments can I have posted on my guestbook?

About three hundred.
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21) How do I invite friends and family to view the “tribute page” I created?

Once your page has been approved, you may log into your account, by clicking on “My Tribute Page” and entering your email address and password, and then click on “Invite Friends /Relatives”. There , you may enter the email addresses of people you know and invite them to view your page.
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22) What is “Photostory”?

Click on Photostory for an explanation of what it is and how it works.
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23) I have set up the memorial page for my grandmother, and received an email, notifying that someone has left a comment on the guestbook. What do I do?

Go to “My tribute page”, and sign in, by logging into your account, using he password we sent you. Then click on “Comments Posted”, and you’ll see any comments that have been made on your guestbook. You can then ‘delete’ or ‘approve that comment.
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24) My uncle was born in Iran. I am not sure where in Iran though. What do I select as his “Place of Birth”?

There is a selection “Iran-somewhere” that you can pick.
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25) I am still confused. Can I call you?

Yes. Call us at (301) 404-7808.
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